Overview

This Refund Policy describes the circumstances under which Dr. Pickle (“Pickle PHD,” “we,” “us,” or “our”) may provide refunds for subscriptions, credit packages, and other paid features on the Platform. This policy is incorporated into our Terms of Service by reference and applies to all purchases made through the Platform unless otherwise required by applicable law.

General Policy

Except where mandated by law, all fees paid for access to paid features, including recurring subscriptions and one-time credit purchases, are non-refundable once the associated service has been delivered or consumed. Video generation is a resource-intensive process that incurs direct computational, infrastructure, and third-party API costs at the time of use.

No Refunds After Video Generation

If you create one or more videos using a paid subscription plan or purchased credits, you are not eligible for a refund. Generating a video constitutes meaningful use of the Platform and confirms that you intended to access our paid services. At that point, we have incurred costs on your behalf and allocated resources to fulfill your request.

For purposes of this policy, “video creation” includes any completed or in-progress video generation request initiated under your account while an active paid plan or credit balance is in effect, regardless of whether you download, publish, or retain the resulting output.

• Subscription plans: If any video is generated during the applicable billing period, that period is not eligible for a refund.
• Credit packages: If any purchased credits are used to generate a video, the associated purchase is not eligible for a refund.
• Unused credits or unused subscription time after video generation does not entitle you to a partial or prorated refund.

Limited Exceptions

We may, at our sole discretion, consider a refund only in the following limited circumstances, and only where no video has been generated under the paid plan or credit purchase in question:

• Duplicate or erroneous charges verified by our payment processor.
• Unauthorized transactions, subject to investigation and confirmation.
• Refunds expressly required under applicable consumer protection law in your jurisdiction.

Dissatisfaction with the stylistic quality, tone, or creative output of a generated video does not constitute grounds for a refund once generation has occurred.

Subscription Cancellations

You may cancel a recurring subscription at any time through your account settings. Cancellation stops future billing at the end of the current billing period. Cancellation does not retroactively entitle you to a refund for any period in which video generation occurred, nor for any remaining time in the current billing cycle.

How to Submit a Request

If you believe your situation qualifies under a limited exception above, contact us at [email protected] within fourteen (14) days of the charge. Please include your account email, transaction date, and a description of the issue. We will review your request and respond within a reasonable timeframe. Approval of any refund is not guaranteed and remains at our sole discretion, except where prohibited by law.